Collection: FAQs

< Frequently Asked Questions >
Please scroll down to see further details.
1. Currency
2. Gift Card
3. Ring Size Info
4. Custom Order Process
5. Design for Custom Orders
6. Yes we work with WHITE GOLD
7. Processing Time & Shipping button
8. Customs & International Taxes
9. Notification Emails
10. Insurance
11. Layby
12. Opal - General Info
13. Do we work with your opal? NO
14. Terms and Conditions & Returns and Refunds
15. Our Natural Solid Opals are NOT affected by Water!
 
 
1.Currency
The default currency is in Australian dollars (AUD).
Change to your local currency with the currency conversion button on the bottom left of the website.
 
 
2. Gift Card
How to purchase and use
1. Click "Gift Card" on the top menu.
2. Choose the amount in the dropdown menu.
3. Check out and make a payment.
4. A designated Gift Card CODE will be created after payment.
5. The receiver can simply type the CODE at checkout.
Note : Gift Card is valid for purchasing items on our website and it is not refundable for cash. Gift Card expires three years after the date of purchase.
 
 
3. Ring Size Info
Providing your correct ring size is crucial.
Going to a local jeweller is the best and most accurate. It's your responsibility to measure it correctly, I hope you understand.
AU or US Ring Sizes are accepted.
Please check your ring size before purchasing the items, we don't accept returns or refunds for incorrect sizes.
US Ring Size Chart - See 'Styles and Ring sizes'
 
 
4. Custom Order Process
Providing the required fields is important.
1. Choose 'Ring' or 'Pendant' in Dropdown menu.
2. Choose 'Metal' (Silver, 9k, 14k or 18k gold) in Dropdown menu.
3. Your 'US or AU Ring Size' - Leave a note at Checkout - Very important!
4. 'Orientation' of Stone (Vertical, Horizontal or Oblique) - Leave a note at Checkout. If not specified, I will orientate to suit the stone.
5. 'Style' - Bezel Setting as per example (If you would like 'Bezel setting with edges' or 'Prong setting with 4 or 6 prongs' - Leave a note at Checkout). 
    See 'Style and Ring sizes' for details.
 
Note
* ORIENTATION of STONES : Sometimes Opals look the best at a certain orientation. We will contact you to discuss if your choice of orientation is not ideal.
* CHAINS : ONLY silver pendant options include a silver chain, for other types of metal choose with or without chain option.
* I occasionally post work-in-progress pictures and videos on my Instagram (@lightworker_jewellery) so please keep an eye out. :)
* Please check your ring size before purchasing the items. We don't accept returns or refunds for incorrect sizes.
 
 
5. Design for Custom Orders
See 'Styles and Ring sizes' for details.
Prices shown under 'Made to Order' are for
  • Simple Bezel setting - with or without edges
  • Simple Prong setting - with 4 or 6 prongs
  • with Round shank - 1.5 mm in diameter
If you would like a thicker band or slight design modifications, please contact us first for availability. More metal could be required for other modifications so the price will change accordingly. 
To see previous work, please visit my Instagram. These are the styles available at the moment, I will be adding to these as time allows.
 
 
6. Yes we work with WHITE GOLD!
We only use premium 18k raw white gold (nickel free, non-rhodium plated) which has a slightly darker appearance. We don't work with 9k white gold at the moment.
If you would like your ring or pendant set in white gold, send us an email or a DM via Instagram. We can send you a customised shoppable link. The pricing for this alloy is slightly higher than 18k yellow gold.
 
 
7. Processing Time & Shipping
Processing Time
  • Ready to Ship - Ready to ship jewellery will be dispatched within 5 business days.
  • Made to Order - Current lead time for custom orders is 3 to 4 weeks. 

Shipping
All orders will be sent EXPRESS with a SIGNATURE on delivery via Australia Post at a discounted fixed price. Standard postage could cause lengthy delays so we prefer not to use this option. 
  • Domestic Express Shipping - 7 AUD
  • International Express shipping - 27 AUD
Tracking info will be provided after shipment and the item is trackable on the Auspost website at auspost.com.au 
FedEx or other courier service can be organised at cost - please contact us after checkout if you need this service.

Missing/Damaged packages
  • We are happy to provide a quote for insurance prior to shipping if required. If the package is missing or damaged, we will make an enquiry with Australia post/relevant couriers on your behalf, however we are not accountable for the outcome. If you opt out of insurance, we are not liable for any loss.
 
 
8. Customs & International Taxes
International taxes might need to be paid depending on your country's taxes policy.
Customs duty where applicable is calculated as a percentage of the value of the goods by your local customs office. Any customs duty payable is solely your responsibility and must be paid to your customs office on pickup. It is also your responsibility to be aware of notifications to you by customs of your items arrival.
 
 
9. Notification Emails
If you haven't received any notification emails, please check your spam or junk folder. 
To prevent this, you can add 'lightworkerjewellery@gmail.com' to your address book/contacts. Feel free to contact us if you have further issues.  
 
 
10. Insurance
Please contact us for an insurance quote.

Below information is an extract from Auspost Insurance Guide
If you're sending a valuable item by mail, you should take out Extra Cover for extra peace of mind. Extra Cover provides loss or damage cover from the value of the service up to $5,000, and can be used to cover valuable items including jewellery (jewellery is not eligible for the limited compensation offered under Australia Post's terms and conditions).
Learn about buying Extra Cover as an optional extra for items you're sending overseas or within Australia.
Sending internationally?
You should check local regulations if you're sending a valuable item overseas. Some countries won't accept any valuable items into their mail system. Other countries might accept them if they're insured, and some countries accept valuable items in certain services but not others. Check our International Post Guide to find out details for each country.
 
 
11. Layby
We will send you a PayPal invoice allowing partial payments within an agreed time frame (generally 2 to 4 fortnightly installments whichever you prefer). If you have a different time frame, we are willing to discuss.
A deposit of 15% minimum is due on receipt of the invoice. When the deposit is paid, we can put the item aside for you.

We will need:
1. Your full name
2. Email
3. Shipping address
4. Phone number (Required for shipping and customs)
5. The number of fortnightly payments you would like to make
6. Ring or Pendant
7. Style & Orientation of the stone
8. Ring - Your US or AU Ring size

The item will be shipped when the final payment has been made (For custom orders, work commences when the first payment is paid. Our current lead time is 3 to 4 weeks).
Please Contact Us if you would like to proceed with this option. Note : In the case of unpaid or cancellation of the contract/layby, there will be 100 aud restocking fee incurred.
 
 
12. Opal - General Info
All of our opal is from Australia, we only use solid natural stones from ethical sources (all opal mining in Australia is undertaken by small businesses/self employed miners).
There are a two classification metrics we use to group our Lightning Ridge opals (so we can compare apples with apples so to speak). These are:
Body Tone (N) - a scale of N1 to N9. 
 
  • N1-N4 is classified as black opal (can include black crystal) 
  • N5 to N6 is dark opal 
  • N7 to N9 is light opal 
 
Body tone is assigned to the face (colour side) of the opal, so an opal with a black back can still be defined as a dark or light opal if the face has a lighter body tone and the opposite can also occur, an opal can have an N1-N4 face and the back can show a lighter body tone.
Brightness (B) - a scale of B1 to B7 with B1 being the brightest
For Boulder opals we generally only assign the Brightness scale.
 
 
13. Do we work with your opal? NO
I don't work with other people's opal at the moment. There is risk involved not knowing condition of opal and if something happens during the making process, I cannot replace it.
 
14. Terms and Conditions & Returns and Refunds
Please Note - We don't accept cancellations or returns of custom work but please contact us if you have any problems with your order.
Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy for ready to ship items:
  • Timing : we have a 30-days Return & Exchange Policy, since the day the item was received.
  • To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
  • For returns, please email lightworkerjewellery@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • We will provide the customer with instructions where to send returned goods. You must provide proof of postage (tracking number) when returning goods to avoid "lost packages" situations. All returns must be sent with signature on delivery.
  • Please note that you are responsible for shipping costs of returned items. You are also responsible for insurance, if a returned item is lost in the mail we accept no responsibility for refunds.
  • When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • Please note we don't accept returns or refunds for incorrect sizes. Please check your ring size before purchasing the items.
Missing/Damaged packages
We are happy to provide a quote for insurance prior to shipping if required. If the package is missing or damaged, we will make an enquiry with Australia post/relevant couriers on your behalf, however we are not accountable for the outcome. If you opt out of insurance, we are not liable for any loss.
Damaged Jewellery
Please treat your delicate handmade Opal jewellery carefully. We do not refund or repair items that are damaged due to accident or carelessness.
 
 
15. Our Natural Solid Opals are NOT affected by Water!
We only work with Natural Solid Australian Opals from Lightning Ridge (black, dark, crystal and light opals) and boulder opals from Queensland. 
Our opals are not affected in any way by exposure/submersion in water and will not change colour or exhibit any other 'symptoms' if you wash your hands or take a dip in a lake. 
Opal that is affected by water is classified as 'hydrophane' and is found in many areas of the world but will never be used in our jewellery due to the generally unstable nature of this product. 
We also will never use doublets or triplets, which can also be impacted by water exposure due to the glue used becoming less effective. 
Please read our care instructions for further details on how to look after your opal.
 
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