We only use premium 18k raw white gold (nickel free, non-rhodium plated) which has a slightly darker appearance. We don't work with 9k white gold at the moment.
If you would like your ring or pendant set in white gold, send us an email or a DM via Instagram. We can send you a customised shoppable link. The pricing for this alloy is slightly higher than 18k yellow gold.
Ready to Ship - Ready to ship jewellery will be dispatched within 5 business days.
Made to Order - Current lead time for custom orders is 3 to 4 weeks.
All orders will be sent EXPRESS with a SIGNATURE on delivery via Australia Post at a discounted fixed price. Standard postage could cause lengthy delays so we prefer not to use this option.
Domestic Express Shipping - 7 AUD
International Express shipping - 27 AUD
Tracking info will be provided after shipment and the item is trackable on the Auspost website at auspost.com.au
FedEx or other courier service can be organised at cost - please contact us after checkout if you need this service.
We are happy to provide a quote for insurance prior to shipping if required. If the package is missing or damaged, we will make an enquiry with Australia post/relevant couriers on your behalf, however we are not accountable for the outcome. If you opt out of insurance, we are not liable for any loss.
International taxes might need to be paid depending on your country's taxes policy.
Customs duty where applicable is calculated as a percentage of the value of the goods by your local customs office. Any customs duty payable is solely your responsibility and must be paid to your customs office on pickup. It is also your responsibility to be aware of notifications to you by customs of your items arrival.
If you're sending a valuable item by mail, you should take out Extra Cover for extra peace of mind. Extra Cover provides loss or damage cover from the value of the service up to $5,000, and can be used to cover valuable items including jewellery (jewellery is not eligible for the limited compensation offered under Australia Post's terms and conditions).
You should check local regulations if you're sending a valuable item overseas. Some countries won't accept any valuable items into their mail system. Other countries might accept them if they're insured, and some countries accept valuable items in certain services but not others. Check our International Post Guide to find out details for each country.
We will send you a PayPal invoice allowing partial payments within an agreed time frame (generally 2 to 4 fortnightly installments whichever you prefer). If you have a different time frame, we are willing discuss.
A deposit of 15% minimum is due on receipt of the invoice. When the deposit is paid, we can put the item aside for you.
We will need:
1. Your full name
3. Shipping address
4. Phone number (Required for shipping and customs)
5. The number of fortnightly payments you would like to make
6. Ring or Pendant
7. Style & Orientation of the stone
8. Ring - Your US or AU Ring size
The item will be shipped when the final payment has been made (For custom orders, work commences when the first payment is paid. Our current lead time is 3 to 4 weeks).
Please Contact Us if you would like to proceed with this option. Note : In the case of unpaid or cancellation of the contract/layby, there will be 100 aud restocking fee incurred.
All of our opal is from Australia, we only use solid natural stones from ethical sources (all opal mining in Australia is undertaken by small businesses/self employed miners).
There are a two classification metrics we use to group our Lightning Ridge opals (so we can compare apples with apples so to speak). These are:
Body Tone (N) - a scale of N1 to N9.
N1-N4 is classified as black opal (can include black crystal)
N5 to N6 is dark opal
N7 to N9 is light opal
Body tone is assigned to the face (colour side) of the opal, so an opal with a black back can still be defined as a dark or light opal if the face has a lighter body tone and the opposite can also occur, an opal can have an N1-N4 face and the back can show a lighter body tone.
Brightness (B) - a scale of B1 to B7 with B1 being the brightest
For Boulder opals we generally only assign the Brightness scale.
All jewellery by Lightworker is made from natural solid opal.
Opal is a considered a soft gem, about the same hardness as glass (6.5 on Moh’s hardness scale), to avoid damaging your opal it needs to be treated with a bit of care, if you are working near hard surfaces remove your opal to avoid bumping or scraping the stone so it doesn’t get scratched or broken.
Cleaning Your Opal
The best way to clean your opal is with a soft toothbrush and warm water with some mild detergent. Don’t use chemicals, harsh cleaners, abrasives or bleach. Never use an ultrasonic cleaner, these devices may crack your opal.
After years of wear your opal may become finely scratched and lose some of its shine, an opal cutter should be able to re-polish your stone for you, usually with the stone still in the ring if it's not too badly scratched.
Storage of Opals
Short term/general storage – in its box or bag is fine out of direct heat and sunlight
Long term (eg. Years/decades in a safe or bank vault) – in an airtight container with a few drops of water on some cotton wool, this helps keep the humidity constant, opal naturally contains a very small percentage of water and will try to find equilibrium with its surroundings, many vaults are dehumidified to prevent corrosion of watches and protect documents, not the ideal conditions for your opal.
Jewellery polishing cloth included
Cotton cloth impregnated with a silver cleaner and anti-tarnish agent
Please note - We don't accept cancellations or returns of custom work but please contact us if you have any problems with your order.
Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy for ready to ship items:
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide the customer with instructions where to send returned goods. You must provide proof of postage (tracking number) when returning goods to avoid "lost packages" situations. All returns must be sent with signature on delivery
Please note that you are responsible for shipping costs of returned items. You are also responsible for insurance, if a returned item is lost in the mail we accept no responsibility for refunds.
When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Please note we don't accept returns or refunds for incorrect sizes. Please check your ring size before purchasing the items.
We are are happy to provide a quote for insurance prior to shipping if required. If the package is missing or damaged, we will make an enquiry with Australia post/relevant couriers on your behalf, however we are not accountable for the outcome. If you opt out of insurance, we are not liable for any loss.
Please treat your delicate handmade Opal jewellery carefully. We do not refund or repair items that are damaged due to accident or carelessness.