2. Choose 'Metal' (Silver, 9k, 14k or 18k gold) in Dropdown menu.
3. Your 'US or AU Ring Size' - Leave a note at Checkout - Very important!
4. 'Orientation' of Stone (Vertical, Horizontal or Oblique) - Leave a note at Checkout. If not specified, I will orientate to suit the stone.
5. 'Style' - Bezel Setting as per example (If you would like 'Bezel setting with edges' or 'Prong setting with 4 or 6 prongs' - Leave a note at Checkout).
* ORIENTATION of STONES : Sometimes Opals look the best at a certain orientation. We will contact you to discuss if your choice of orientation is not ideal.
* CHAINS : ONLY silver pendant options include a silver chain, for other types of metal choose with or without chain option.
* I occasionally post work-in-progress pictures and videos on my Instagram (@lightworker_jewellery) so please keep an eye out. :)
* Please check your ring size before purchasing the items. We don't accept returns or refunds for incorrect sizes.
Ready to Ship - Ready to ship jewellery will be dispatched within 5 business days.
Made to Order - Current lead time for custom orders is 3 to 4 weeks.
Shipping
All orders will be sent EXPRESS with a SIGNATURE on delivery via Australia Post at a discounted fixed price. Standard postage could cause lengthy delays so we prefer not to use this option.
Domestic Express Shipping - 7 AUD
International Express shipping - 27 AUD
Tracking info will be provided after shipment and the item is trackable on the Auspost website at auspost.com.au
FedEx or other courier service can be organised at cost - please contact us after checkout if you need this service.
Missing/Damaged packages
We are happy to provide a quote for insurance prior to shipping if required. If the package is missing or damaged, we will make an enquiry with Australia post/relevant couriers on your behalf, however we are not accountable for the outcome. If you opt out of insurance, we are not liable for any loss.
International taxes might need to be paid depending on your country's taxes policy.
Customs duty where applicable is calculated as a percentage of the value of the goods by your local customs office. Any customs duty payable is solely your responsibility and must be paid to your customs office on pickup. It is also your responsibility to be aware of notifications to you by customs of your items arrival.
Please Note - We don't accept cancellations or returns of custom work but please contact us if you have any problems with your order.
Your satisfaction is important for us. We offer a 30-days Return & Exchange Policy for ready to ship items:
Timing : we have a 30-days Return & Exchange Policy, since the day the item was received.
To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
For returns, please email lightworkerjewellery@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide the customer with instructions where to send returned goods. You must provide proof of postage (tracking number) when returning goods to avoid "lost packages" situations. All returns must be sent with signature on delivery.
Please note that you are responsible for shipping costs of returned items. You are also responsible for insurance, if a returned item is lost in the mail we accept no responsibility for refunds.
When the returned item is received and inspected, you will receive a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Please note we don't accept returns or refunds for incorrect sizes. Please check your ring size before purchasing the items.
Missing/Damaged packages
We are happy to provide a quote for insurance prior to shipping if required. If the package is missing or damaged, we will make an enquiry with Australia post/relevant couriers on your behalf, however we are not accountable for the outcome. If you opt out of insurance, we are not liable for any loss.
Damaged Jewellery
Please treat your delicate handmade Opal jewellery carefully. We do not refund or repair items that are damaged due to accident or carelessness.